What Is Visual Voicemail? The Ultimate Feature Guide
This article is part of a larger series onVoIP.
Visual voicemail is a feature that allows you to choose which voicemails to replay, delete, arrange, or reply to through text or call. It displays a list of your voicemails and organizes them in an email-like interface, complete with the caller ID, phone number, duration, date, and time. It comes with a dashboard for managing incoming voicemails—resulting in increased productivity. Read on to discover what is visual voicemail, how it works, and its benefits to your business.
How Visual Voicemail Works
When callers leave a basic voice message, it shows up on the visual voicemail dashboard, where it stores all messages in a single list. Instead of dialing a number and listening to voicemails in order, you simply open the visual voicemail app and tap any message. The app displays all important details about the message, such as the contact number, duration, date, and time.
Visual voicemail apps allow users to listen to or read the message. Then, the user will decide whether to delete the message, save the voicemail, or select other responses from the same screen. Depending on your business phone provider, you may reply to messages via text or call, or forward voicemails to your email or another recipient.
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Visual Voicemail Features
Visual voicemail services come with a few special features, and some of these tools allow you to transcribe the audio message to text and customize your voicemail greeting. Here’s everything you’ll need to look for if you’re looking for a reliable visual voicemail system.
Voicemail Transcription
A popular feature of visual voicemail is voicemail transcription, in which the audio content of voicemails is transcribed into readable text. It becomes a time-saving tool, giving users an idea of what the voicemail contains without listening to it and deciding what course of action to take. This helps save time when you’re on-the-go and need to quickly check voicemail—using either iOS or Android devices.
Voicemail-to-email or text
Some phone providers enable you to share voicemail information with other people by forwarding the transcribed voicemail via email or text message. This allows you to forward voicemails straight to your email or to teammates who need to be in the loop. Additionally, it allows you to send the voicemail as an attachment to listen to your message.
Voicemail Greetings
Another main feature of visual voicemail applications includes custom greetings. Users personalize their voicemail greetings to set the right tone for receiving a caller. Some services offer various professional greeting options to create the desired experience you want.
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Benefits of Visual Voicemail
Instead of navigating through your messages one by one, visual voicemail allows you to manage all of your voice messages in one place. Take a look at the different advantages of including visual voicemail into your communications stack:
Increased Productivity
Visual voicemail comes with a dashboard that displays the callers’ phone numbers, location, and transcribed messages. This enables you to read messages without picking up the phone and see the messages in the same place as your emails and chats. With visual voicemail, you no longer have to spend significant time listening to voicemails or taking notes as you listen.
Easier Access
Visual voicemail provides access to your messages on any mobile phone or device, regardless of physical location. If you’re busy or in a meeting, you don’t have to go through the hassle of listening to the audio message. Additionally, you have the option to forward the message to email or respond via text message. Its flexibility allows users to resume business activities when the team needs to work remotely.
Prioritize Messages Accordingly
Visual voicemail offers a new way of prioritizing messages based on caller information. Instead of listening to all the messages in the order in which they arrived or going back and forth to return to the one you want, visual voicemail allows you to choose your own order. It enables you to prioritize callbacks and see which ones deserve your time and attention. Additionally, visual voicemail lets you scan the most important messages and respond to those first.
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There’s a broad selection of business phone providers in the market, but only a few of them offer a wide range of basic voicemail features, such as voicemail transcription and voicemail-to-email. To help find the right option for you, here’s a look at the best visual voicemail providers and their platforms:
Frequently Asked Questions (FAQs)
Can I use visual voicemail on any device?
Depending on your phone service provider, visual voicemail is accessible from any device, whether through smartphone, tablet, desktop, or laptop. You’ll typically just need your voicemail password to access your messages.
What is the difference between a voicemail & a visual voicemail?
A traditional voicemail is a digitally recorded message left by a caller to the intended recipient when the person called is unavailable or is busy with another conversation. Visual voicemail is aVoIP business phone featurethat enables users to view their voicemail messages as text or email and listen in any order.
Is visual voicemail the same as voicemail transcription?
No. Voicemail transcription is a feature that some visual voicemail services offer to convert voicemail messages into readable text format.
Bottom Line
Visual voicemail is a telephony service that allows you to access incoming voicemails through a convenient, visual interface. With increased productivity and easier access and shareability, visual voicemail offers the flexibility you need to carry on business interactions without interruption.