What Is CCaaS? How Contact Center as a Service Aids Small Businesses
呼叫中心作为服务(CCaaS)是一个cloud-based communications platform that integrates voice and digital channels, including messaging, live chat, phone calls, support tickets, and emails. Its features, such as analytics, call routing and management, and interactive voice systems (IVR), enable businesses to interact with and serve customers efficiently. Learn how the CCaaS technology…