What Is a Business Philosophy + 19 Key Examples
Rebecca Michael has more than 20 years of experience writing for small business and ran her own content business. She was an early employee and content contributor at LegalZoom, specializing in educating SMBs on corporations and LLC business formations.
Lauren is an expert in starting a business. For more than 10 years, she’s taught courses to thousands of grad students and entrepreneurs. Lauren’s also coached hundreds of new business owners on formations, SMB software, and how to gain a competitive advantage in the marketplace.
This article is part of a larger series onStarting a Business.
A business philosophy is a set of guiding principles that a business strives towards to reach its ultimate goal. It encompasses the business’s values, grounding it through ups and downs. It should align with the brand’s personality, mission, and vision. It underscores the actions, decisions, and culture within the business.
You want to make your business philosophy motivational, action-oriented, and applicable across all company activities and departments. To help develop your philosophy, build two foundational pieces of the company mindset—mission statementandvision statement—and work your philosophy from there.
We put together 19 popular business philosophy examples, past and present, to help inspire you to write your own.
19 Examples of Business Philosophies
Let’s look at someFortune500 and other well-known companies. Some group their values and call it philosophy, while others frame their philosophy in terms of a Mission Statement, Values Statement, Code of Conduct, or Code of Ethics. Here are some great examples of strong, guiding philosophies to influence and inspire your own.
1. AT&T — Creating Connection
The largest communications company in the world bundled their many telecommunications services—cellular and web connectivity, entertainment, and premium content, for example—into a larger, crystallizing concept that we can all understand and relate to: connection.
It’s easy to write off some services as strictly utilitarian, but strong leaders are able to reframe a company and its services into something bigger, more human, and more meaningful. Everything AT&T does should, theoretically, tie back to connecting people with each other, helping them thrive, and helping them connect with stories and experiences that matter. This unifying vision can completely alter the mood and culture of the workplace when employees are inspired to accomplish something so powerful for humankind, and the philosophy guides that.
2. Google — 10 Things We Know to Be True
- Focus on the user and all else will follow.
- 最好是做一件事真的很好。
- Fast is better than slow.
- Democracy on the web works.
- You don’t need to be at your desk to need an answer.
- You can make money without doing evil.
- There’s always more information out there.
- The need for information crosses all borders.
- You can be serious without a suit.
- Great just isn’t good enough.
There are a lot of components to dissect in Google’s “10 Things” philosophy. But the thrust of the entire bit is making room for employees to explore, experiment, and succeed. It’s a very human-centric company with an employee-focused culture, trailblazing a creative, innovative, and play-focused work environment. It was ranked#1 for best global workplace cultureby Comparably in April 2021.
3. Chevron — Putting People First
“Chevron has always put people at the center of the energy conversation. Because we understand that the well-being of people everywhere depends on energy. Energy that is affordable, reliable and ever-cleaner.”
Also known as “The Chevron Way,” the putting people first philosophy is one you’ll see repeated throughout this list. It took a long time for companies to catch on that employees and customers should be the heart of the business, and this adaptation has proved beneficial for many large, otherwise disconnected companies. Since 1906, Chevron’s parent companies like Standard Oil Company have enacted theThe Chevron Way philosophyby putting people first in charity, in operations, and in customer service.
4. Walgreens — Collaboration and Passion
“We cultivate an open and entrepreneurial mindset in all that we do. We work collaboratively with each other and our partners to win together. We work with rigor, simplicity and agility to deliver exceptional results. Propelling our company and the industry forward takes passion and expertise.”
Another multifaceted philosophy, this set of values is centered around collaboration and passion with the straightforward, general purpose of “helping people across the world lead happier and healthier lives.” Objectively, this is true of any drugstore chain, but Walgreens strives to differentiate by focusing on Trust, Care, Inclusion, Innovation, Partnership, and Dedication.
5. Verizon — Total Accountability
“Total accountability of satisfying customers.”
Sweet and simple can work, and Verizon sets aside its products and service offerings in favor of emphasizing the philosophy behind delivering those products and services: total accountability. If every company stuck to this philosophy, it certainly wouldn’t be all bad. Regardless of the product or service in question, Verizon sticks to the customer-centered philosophy of customer satisfaction at any cost.
6. Bank of America — Discipline, Empathy, and Understanding
Here we have another customer-focused philosophy. Not only is Bank of America focused on satisfying the customer, but it establishes how it strives to satisfy the customer: with discipline, empathy and understanding. But notice that the philosophy doesn’t stray far from the ultimate goal of any financial institution, which is to satisfy the bottom line and those ever-present shareholders.
7. FedEx — People-Service-Profit
“The People-Service-Profit philosophy (P-S-P) is based on the belief that by creating a positive working environment for employees, they will provide better service quality to customers, which would then lead to customers using FedEx products and services.”
Having invented a catchy and memorable acronym for its business philosophy, FedEx’s operations are balanced on a trifecta of People, Service, and Profit. Interestingly enough, the three items in the balance are interrelated and not independent of one another. In fact, FedEx’s philosophy is that by fostering an exemplary working environment, employees will deliver a superior service, which will then result in comfortable profit for the organization. Instead of focusing on money first, FedEx purports to prioritize employee satisfaction, assuming the rest will come. So far, this philosophy appears to be working.
8. Walt Disney — Culture of Care
“If we take care of our guests and our cast members, the rest takes care of itself.”
Thequote above from Walt Disneyhimself is a perfect segue from FedEx’s P-S-P philosophy. The entertainment company’s founder promoted a culture of care that emphasized human-centered care, assuming the rest (profit, operational success, growth) would take care of itself. This trend is palpable today as companies are realizing the value of a philosophy focused on people nurturing, rather than profit jockeying. These companies make the Fortune 500 list for a reason.
9. HP — The HP Way
“We have trust and respect for individuals. We focus on a high level of achievement and contribution. We conduct our business with uncompromising integrity. We achieve our common objectives through teamwork. We encourage flexibility and innovation.”
Anotheroriginal company philosophy that started with the founders, “The HP Way” emphasized not what the company does or why, buthow—with uncompromising integrity, respect, and trust, as well as flexibility and innovation. This is one of the few business philosophies discussed here that even mentions teamwork and the nurturing of team and collective successes rather than individual and company successes. In ahighly independent society, it’s interesting that so few companies mention the importance of teamwork and team success to the overall achievement of the organization.
10. Delta — Rules of the Road
“Delta has strong core values of honesty, integrity, respect, perseverance, and servant leadership. Our Rules of the Road define who we are and provide a solid foundation for Delta’s culture.”
Delta’s “Rules of the Road” are another example of a company wrapping its business philosophy around a catchy tie-in to its service offering. Although Delta flies through the skies and not along roads, its travel-themed business philosophy makes it more memorable and relatable to both internal and external stakeholders.
11. Nike — Focus on Innovation
(来源:Fibre2Fashion)
Read throughNike’s “About” pageon its website and you’ll likely notice an oft-repeated word: innovation. Innovation is proudly woven into Nike’s DNA. So much, in fact, that they have taken tocalling themselves a tech company. It’s hard to argue with this assertion, when Nike has pioneered true technology in footwear, including the Nike Flywire support system, Lunarlite foam cushioning, Hyperdunk basketball shoes, Free footwear, and the new Trainer 1 shoe. This is a clear example of a company truly living its business philosophy.
12. Publix — Lessons from the Founder
The Publix philosophy is a multipart, values-based philosophy sustained from the original founder George Jenkins circa the 1930s. Publix has a lot invested in its business philosophy; there’s alarge portion of the corporate website成立,致力于它的经营理念d history, including a series of videos explaining and exploring each individual value the company was built upon. If you’re working on building your own business philosophy, consider watching this series of two-minute videos, which are a nice representation of how the company continues to strive to deliver on each value in its day-to-day operations.
13. 3M — More Focus on Innovation
“3M’s management philosophy involves three main points: innovation, diversification and support for employees.”
That’s right, as described byPanmore Institute, 3M is another company with an innovation-focused philosophy. There must be something in the water amongFortune500 companies that make innovation a driving force behind their successes. 3M is a good example of combining two common themes in this list: focus on people and focus on innovation. Its short and sweet business philosophy emphasizes the importance of diversified and supported employees and the nurturing of innovation.
14. Starbucks — Employee First Philosophy
“We believe in hiring exceptional people who are willing to work for excellent results. In exchange, we are committed to the development of our good people by identifying, cultivating, training, rewarding and promoting those individuals who are committed to moving our company forward.”
Brand Autopsyexplored Starbucks’ Employee First Philosophy, which actually came from a 1986 memo fromIl Giornale Coffee Company(the company that purchased Starbucks in 1987). Even then, former CEO Howard Schultz preached the importance of Steve Job’s subsequent management philosophy of “I hire people smarter than me and get out of the way.” Nurturing the human resources behind the product is a philosophy older than Starbucks itself, and one that has only recently begun to catch on elsewhere.
15. TOMS — One-for-One
“For every purchased pair of shoes another pair would be donated to children in need in 60 countries all over the world.”
This philosophy of giving is called the One-for-One philosophy. And it became so much more than a philosophy in the wake of TOMS philanthropic approach; it formed the foundation for a new social enterprise business model. This was a trailblazing concept when TOMS pioneered it in 2006, and countless companies have since incorporated giving into their business models, including Bombas, Warby Parker, and Wildflower & Oak.
16. Lululemon — A Core of Curiosity
Lululemon’s business philosophy offers a refreshing new concept among its peers: curiosity. However, Lululemon does insert the common theme of innovation into its approach. The company’s overall mission, it seems, is to utilize its product offering to “elevate the world” with better, more functional clothing. It may be a bit of a stretch, but this yoga-focused clothing line is obviously on to something nonetheless.
17. Burt’s Bees — Body First
“What you put on your body should be made from the best nature has to offer.”
The Burt’s Bees business philosophy, as reported byAll Good Tales, clearly ties into what it sells and how it’s used. It’s actually a pretty straightforward philosophy of creating a quality, natural product to nurture the customer’s skin through a variety of products. Burt’s Bees even offers pet products like shampoos and conditioners, a product category also supported by this broad philosophy.
18. Clif Bar — Aspirational
“Sustaining our People – Sustaining our Communities – Sustaining the Planet – Sustaining our Brands – Sustaining our Business.”
Clif Bar is a natural, holistic, journey-focused product company. Its business philosophy aligns pretty well with its brand, identity, and culture — one of a long-term, aspirational journey that has no end and centers around the spokes of a bike wheel. This page of theClif Bar websiteis another nice example of how a business philosophy is built around the company brand and vice versa. The succinct explanation of the business philosophy not only addresses the company’s Five Aspirations, but includes an illustration and an annual report that helps crystallize the actualapplicationof a business philosophy not as a destination, but as a journey.
19. Atlassian — 5 Constant Values
Atlassian’s may be a good business philosophy to end on. Before introducing the values on the website, the company offers a precursor: “As our company continues to evolve and grow, these five values remain constant. They guide what we do, why we create, and who we hire.” This is a perfect example ofwhya company should bother with a business philosophy, andwhatit should be designed to do. A business philosophy should guide what a company does, why they do it, and who they hire, and remain constant over the course of its lifecycle. The Atlassian values are straightforward, but the explanation of why they exist is what makes this philosophy so impactful.
Bottom Line: Practice What You Preach
Creating a business philosophy is all well and good. But the point isn’t just to have a static, decorative philosophy to put on the shelf. The philosophy should be action-oriented and guide the conscience of the business, regardless of format or length.
A strong business philosophy will ensure that your business is always grounded in its founding mission, vision, and values; it serves as the North Star for the business in good times and bad. Applying that philosophy to your company culture, marketing and branding, and business operations and practices is how your business philosophy will produce fruit and keep the company, employees, and moral compass centered.
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