Returns management is a retail and ecommerce process that addresses unwanted, recently purchased merchandise. It begins with a customer requesting to return an item and ends with the item being returned to inventory, refurbished, recycled, or otherwise disposed of. Returns are inevitable (the total rate of returns was 16.6% in 2021), so handling returns is…
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What Is a Sales Commission Structure: 10 Types (+ Calculators)
A sales commission structure is a system that outlines how a company compensates its sales reps for the sales they make. It also helps motivate sales professionals to maintain or improve their overall performance. Commissions can be paid out weekly, biweekly, or monthly. The first step in developing a sales compensation plan is choosing the…
User Presence: A Guide for Small Businesses
User presence is a feature that shows the status of connected users and co-workers within a communications platform. Presence technology is a unified communications as a service (UCaaS) application that recognizes when a specific IP address, user profile, or device is active on a network. It allows users to change and display their status in…
What an Email Blast Is (+ Types & Examples)
An email blast (also known as an e-blast) is a single email sent to multiple people at once or on a triggered basis, such as a welcome email for new customers. It’s an efficient way to make announcements, promote sales and marketing campaigns, and boost brand presence. Best of all, email marketing platforms make sending…
Outbound Dialers: A Guide for Small Business
An outbound dialer is software or a cloud-based solution that automates outgoing calls. It improves call center efficiency, removing the need for agents to manually dial phone numbers and reach customers. To learn which solution is right for your business, start by understanding the types of outbound dialers: predictive, power, preview, and progressive. With this,…
How Much Does It Cost to Open a Retail Store?
的cost of opening a retail store varies greatly—you should budget anywhere from $10,000 to a few hundred thousand dollars. It all depends on where you’re located and what your vision is. As retail continues its upward trajectory in a post-pandemic world, the time has never been better to start a retail business. Let’s break…
Top 5 UCaaS Tools for Small Businesses With Remote Workers
统一通信服务(UCaaS) solutions provide remote workers with essential tools, creating a productive and flexible work environment. UCaaS tools like conversational channels and meeting recording allow users to stay on top of team activities, while file sharing and integrations keep company data accessible across all tools in real time. In this article,…
What Is Computer Telephony Integration (CTI)? A Call Center Guide
Computer telephony integration (CTI) is a technology that connects a phone system to a computer or mobile device, eliminating the need for a landline phone. It is primarily used in call centers to manage inbound and outbound calls with the goal to improve call efficiency and simplify call management. In this article, we explore what…